Customer Service

Urbano International is a supplier to the promotional products industry, selling exclusively through industry registered distributors only. This site is designed as an information sales tool for our distributors. All non-industry visitors to  our site are requested to contact your local Advertising Specialty Institute Distributor or your Local Promotional Products Association Distributor member.

• Shipping & Delivery
• Printing Methods and Icons
• Purchase Orders
• Art Proofs
• Artwork and Other Charges
• Colors
• Cancelation Fees

Shipping & Delivery

F.O.B. Montreal-North, Quebec, Canada.

Click here for detailed shipping information.

Printing Methods and Icons

Reproduction Methods Used For Printing on our various products are represented by different icons.

 

Silk-screening Requires Screen Charges.	Pad Printing Requires Plate Charges.	Hot stamping Requires Plate Charges.	Engraving Requires programming Charges.	Embroidery Requires programming Charges.
Laser Engraving Requires programming Charges.	Imprint area	Shipping weight	Product size

Purchase Orders

When placing an order, please specify the deadline date required and the appropriate method of shipping to meet your deadline. If the method of shipping is not specified, we reserve the right to ship overnight air service to meet your deadline date and these charges are billable. Please be sure to supply enough addressed labels when shipping under your labels, otherwise $10.00(G) per label will be charged.

E-Mail and Faxed Orders are accepted to facilitate quick expedition of your order.

Art Proofs

Our Art department will automatically E-Mail or Fax a copy of your artwork (paper proof) and will need approval before production. Paper proofs are at no charge, sample proofs on all products are $40.00(G) plus product priced at end quantity in addition to screen charge and/or plate charge per color.

Artwork and Other Charges

$7.50 (G) minimum for artwork or $45.00(G)/Hourly Rate.

$7.50 (G) minimum for typesetting  or $45.00(G)/Hourly Rate.

$7.50 (G) minimum for touch-ups or $45.00(G)/Hourly Rate.

Copy change and/or color change $50.00(G).

Less than minimum quantity charge $60.00(G). 

PMS color matches: $50.00(G) and please allow 3 extra days of production. Please note that PMS Matches are not Available on glassware, ceramic mugs and hot-stamped products (i.e.: vinyl products).

Artwork can be sent as a black and white, camera ready and/or color separated, E-mail artwork to art@urbanointernational.com as a vectorized .cdr (Corel Draw format–version 14 or lower), .eps (Encapsulated Postscript), or .ai (Adobe Illustrator). High quality rasterized images are also accepted. Art department will use, at their discretion, an art layout that is most suited for the product, if not specified with order. For best results, 50 to 60 dpi halftones are recommended.

Colors

We reserve the right to use imprint colors which are most suitable unless otherwise specified.

• STANDARD IMPRINT COLOURS  ON CERAMIC MUGS & GLASSWARE
• Cool Gray 10PMS 021    PMS 100    PMS 110    PMS 116    PMS 117    PMS 123    PMS 1235    PMS 124    PMS 1245    PMS 129
• PMS 131    PMS 137    PMS 1375    PMS 138    PMS 1385    PMS 139    PMS 1405    PMS 143    PMS 144    PMS 145    PMS 1495
• PMS 151    PMS 158    PMS159    PMS 1595    PMS 1615    PMS 163    PMS 166    PMS 1665    PMS 175    PMS 179    PMS 1795
• PMS 1805    PMS 1815    PMS 186    PMS 187    PMS 188    PMS 201    PMS 201    PMS 202    PMS 258    PMS 260    PMS 2622
• PMS 2627    PMS 269    PMS 270    PMS 2756    PMS 2758    PMS 2765    PMS 2766    PMS 278    PMS 281    PMS 282    PMS283
• PMS 284    PMS 285    PMS 286    PMS 287    PMS 288    PMS 289    PMS 2925    PMS 293    PMS 2935    PMS 294    PMS 2945
• PMS 296    PMS 298    PMS 301    PMS 3015    PMS 302    PMS 308    PMS 315    PMS 3155    PMS 316    PMS322    PMS 323
• PMS 3258    PMS 3298    PMS 330    PMS 336    PMS 343    PMS 3435    PMS 344    PMS 347    PMS 348    PMS 349    PMS 350
• PMS 355    PMS 356    PMS 357    PMS 361    PMS 362    PMS 363    PMS 368     PMS 370    PMS 376    PMS 377    PMS 378
• PMS 380    PMS 384    PMS 385    PMS 390    PMS 391    PMS 3975    PMS 408    PMS 409    PMS 411    PMS 425    PMS 429
• PMS 430    PMS432    PMS 439    PMS 440    PMS 4515    PMS 4545    PMS 455    PMS 458    PMS 460    PMS 462    PMS 4655
• PMS 467    PMS 469    PMS 4695    PMS 476    PMS 477    PMS 481    PMS 485    PMS 491    PMS 497    PMS 4975    PMS 506
• PMS 511    PMS 519    PMS 521    PMS 575    PMS 641    PMS 647    PMS 648    PMS 660    PMS 708    PMS 7402    PMS 7455
• PMS 7462    PMS 7540    BLACK    WHITE    ETCH PRINT

also gold and silver at an additional cost please refer to each individual product for extra charges. Please note that these are approximate colors only.

Vinyl Products: PMS colors that are available for hot-stamped imprints are brown 4695, yellow 123, beige 148, light orange 164, dark orange 173, red 1805, burgundy 506, purple 2583, shy blue 285, royal blue 286, navy blue 289, teal 3258, kelly green 354, light green 362, forest green 342, gray 431, and in metallic colors magenta, blue, gold, red and silver.

Cancelation Fees

Written cancellation acceptable provided payment is made for work done to date. A minimum charge of $7.50(G) will be billed if order confirmation and acknowledgement has been E-mailed or Faxed.